Core Values: Accountability
Compassion
Diversity
Empowerment
Integrity
Teamwork

LifeNet
helps individuals with Mental Illness, Chemical Dependency, Permanent Supportive Housing and Supported Employment.

Everyone deserves the chance for a better life and the resources to make it possible.

Bill of Consumer Rights

  1. LifeNet shall provide a humane environment that provides reasonable protection from harm and appropriate privacy for your personal needs.
  2. You have the right to be free from abuse, neglect, exploitation and sexual exploitation.
  3. You have the right to be treated with dignity and respect at all times and to be free from discrimination.
  4. You have the right to appropriate treatment in the least restrictive setting available that meets your needs.
  5. You have the right to be told about the program’s rules and regulations prior to admission.
  6. You have the right to be told before admission:
    1. The condition to be treated
    2. The proposed treatment
    3. The risks, benefits and side effects of all proposed treatment and medication
    4. The probable health and mental health consequences of refusing treatment
    5. Other accepted forms of treatments that are available and which ones, if any, might be appropriate
    6. You have the right to accept or refuse treatment after receiving this explanation.
  7. If you agree to treatment or medication, you have the right to change your mind at any time, unless specifically restricted by law.
  8. You have the right to a treatment plan designed to meet your needs, and you have the right to take part in developing that plan.
  9. You have the right to meet with staff to review and update the plan on a regular basis.
  10. You have the right to refuse to take part in research without affecting your regular care.
  11. You have the right not to receive unnecessary or excessive medication.
  12. .You have the right not to be restrained or locked in a room alone unless you pose a danger to yourself or others.
  13. You have the right to have information about you kept private and to be told about the times when the information can be released without your permission.
  14. You have the right to contact people outside of LifeNet such as your attorney, consumer advocacy groups, or any of the agencies that govern your services. This includes the right to have visitors, to make telephone calls, and (for inpatient treatment or housing program) to send and receive sealed mail. This right may be restricted by a doctor or Management if it is necessary for treatment or security. No consumer may be restricted from contacting his / her attorney or agencies listed below.
  15. You have the right to voice your concerns directly to the following people and agencies. You may speak directly with your case manager or nurse. You may also speak with their supervisor. LifeNet has a Consumer Rights Protection Officer available at 214-932-1934 if you need assistance with your rights. Consumers have the right to complain directly to the North Texas Behavioral Health Authority [NTBHA] at 214-366-9407 or 1-877-653-6363 toll free, Advocacy Inc. at 1-800-252-9108, or the Texas Department of State Health Services (TDSHS) - Substance Abuse services at 1-800-832-9623. If you are a client with vocational rehabilitation, you may call Department of Assistive and Rehabilitative Services (DARS) at 1-800-628-5115 to voice your concerns. If there is an issue of abuse, contact the Texas Department of Family and Protective Services at 1-800-252-5400.
  16. You have the right to be told in advance of all estimated charges and any limitations on the length of services of which LifeNet is aware.
  17. You have the right to receive an explanation of your treatment or rights if you have any questions while in treatment.
  18. If you consented to treatment, you have the right to leave the facility within four (4) hours of requesting release unless a physician determines you pose a threat of harm to yourself and others.
  19. You have the right to make a complaint and receive a fair response from LifeNet within a reasonable amount of time. Complaints can be reported to any LifeNet staff member.
  20. You have the right to have your rights explained to you in a way you can understand, within twenty-four (24) hours of being admitted.
  21. You will receive a copy of these rights at the time of admission.
  22. You have the right to request to view your medical record. This must be requested in writing and be released to you by your physician.
  23. You have the right to complete an advanced directive for mental health treatment called the Declaration for Mental Health services. This describes your treatment choices in case you are sent to a hospital for an involuntary stay. Contact the Consumer Rights Office for information regarding an advanced directive.